How to handle a customer support issue with a business that’s been out of business for a while?
It’s all a matter of timing and timing alone, according to the latest advice from a consulting firm.
The firm, called Deltascope, says its clients have a lot of time to react to customer service issues and, in the long run, can create a positive environment for business.
The company also says it can create “better, happier, more productive relationships.”
So what do these advice-givers say to business owners that might be facing a customer-service issue?
First of all, remember that it’s not your customer that’s the problem, it’s your employees, says Deltascope.
You need to start planning for how your customers will react to your business, how they will react with their products and services, and how you will respond to them.
“Customer service is a very human endeavor, and when you are in a situation where there are no human beings around to interact with your customers, your customer service experience becomes extremely difficult,” says Darelle Dutkiewicz, president and founder of Deltasca Consulting.
“In a situation like this, it is very important that your company does not focus on the issue but rather be proactive about addressing the problem.
The company also recommends that you not ignore the problem and instead focus on how to fix it.
This can include a change in your business practices and practices around customer service.
You can also get more involved in creating a welcoming environment for customers, whether it be setting up a new meeting room, a meeting with your team or meeting with a client, says the company.
Deltasco is offering a free, no obligation service consultation to help you learn how to navigate the customer service issue and get the right response.
You can get started today by calling Deltacope at 1-800-255-7474, emailing [email protected] or visiting their website at www.deltascott.com.